Transform your gym reviews into actionable fitness insights. Improve member satisfaction, boost retention rates, and grow your fitness business with AI-powered sentiment analysis.
Trusted by gyms and fitness centers across the UK
We've analysed thousands of reviews from gyms and fitness centers across the UK to understand what drives member satisfaction and retention in the fitness industry.
Member feedback on equipment condition, variety, availability, and maintenance standards across all fitness areas
Analysis of trainer expertise, staff helpfulness, personal training quality, and overall support services
Evaluation of class variety, instructor quality, scheduling convenience, and group fitness experiences
Member assessment of cleanliness standards, facility maintenance, atmosphere, and overall environment quality
Assessment of membership pricing, contract terms, value for money, and policy transparency
Analysis of gym culture, member community feeling, atmosphere, and overall social environment
See how your gym's member feedback would be broken down into actionable insights.
Assess comments about trainer expertise, staff helpfulness, personal training quality and support services.
Capture mentions of class variety, instructor quality, scheduling convenience and group fitness experiences.
Analyse feedback about equipment condition, variety, availability and maintenance across fitness areas.
Focus on gym culture, member community feeling, atmosphere and overall social environment.
Evaluate comments about cleanliness standards, facility maintenance, atmosphere and environment quality.
Identify feedback about membership pricing, contract terms, value for money and policy transparency.
We analyse feedback about equipment quality, staff support, classes, cleanliness, value, and community atmosphere to help gyms maximize member satisfaction and retention.
Identify which equipment and facilities drive highest member satisfaction and retention
Understand what training styles and staff support members value most
Discover class formats and scheduling that maximize member engagement
Track facility cleanliness and atmosphere feedback to maintain standards
Monitor membership value perception and pricing feedback across different tiers
Optimize community building and member experience to reduce churn rates
“CX Insight showed us exactly what our members valued most - it wasn't just equipment, but the sense of community and staff support. We restructured our class schedule and trainer approach based on the insights, and our member retention improved by 45% in 8 months.”