Terms & Conditions

1. Agreement to Terms

By accessing and using CX Insight's website at cxinsight.io (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. CX Insight is operated from the United Kingdom and these Terms are governed by UK law.

2. Description of Service

CX Insight provides AI-powered customer experience analysis services that:

• Analyze publicly available customer reviews and feedback
• Generate sentiment analysis and business insights
• Provide industry-specific recommendations
• Offer dashboard and reporting tools

The Service is provided on a subscription basis with a 14-day free trial period.

3. User Registration and Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to systems or data
• Distribute malware, spam, or harmful content
• Interfere with or disrupt the Service's operation
• Use the Service for competitive intelligence gathering
• Reverse engineer or attempt to extract source code

Violation of this policy may result in immediate termination of your account without notice.

5. Subscription and Payment Terms

5.1 Free Trial

We offer a 14-day free trial for new users. Payment information is required to start the trial for fraud prevention and verification purposes, but you will not be charged during the trial period. At the end of the trial, you may choose to subscribe to continue using the Service or cancel without any charges.

5.2 Subscription Plans

Subscription fees are billed in advance on a monthly or annual basis. All prices are in GBP and include applicable taxes. Subscription plans and pricing are subject to change with 30 days' notice.

5.3 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your chosen payment method for all applicable fees.

5.4 Refunds

We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions may be cancelled at any time with no refund for the current billing period. Refunds will be processed to the original payment method within 7-10 business days.

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by CX Insight and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any data you provide to the Service. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.

All reports, insights, and analysis generated by our AI remain your property. We do not claim ownership of the insights derived from your business data.

7. Data Protection and Privacy

Your privacy is important to us. Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms. We comply with UK GDPR and the Data Protection Act 2018.

We only process publicly available review data and do not access private customer information. All data processing is performed in accordance with applicable data protection laws.

8. Service Availability and Support

While we strive to maintain high service availability, we do not guarantee uninterrupted access to the Service. We may suspend the Service for maintenance, updates, or due to circumstances beyond our control.

Support is provided through our website and email. Response times vary by subscription plan. We aim to resolve all issues promptly and professionally.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy or completeness of AI-generated insights
• Uninterrupted or error-free operation

Our AI analysis provides insights based on available data but should not be considered as professional business advice.

10. Limitation of Liability

To the maximum extent permitted by UK law, CX Insight shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

11. Termination

You may terminate your account at any time through your account settings or by contacting us. We may terminate or suspend your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended periods of inactivity

Upon termination, your access to the Service will cease and your data may be deleted in accordance with our Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, we encourage users to contact us directly to resolve any disputes amicably.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. For significant changes, we will provide at least 30 days' notice via email or prominent notice on the Service.

Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

15. Contact Information

For questions about these Terms or the Service, please contact us: