Transform your auto repair reviews into actionable service insights. Build customer trust, improve technical quality, and grow your automotive business with AI-powered sentiment analysis.
Trusted by auto repair shops and garages across the UK
We've analysed thousands of reviews from auto repair shops across the UK to understand what builds trust and drives customer satisfaction in the automotive service industry.
Customer feedback on diagnostic accuracy, repair quality, problem-solving skills and overall technical competence
Analysis of honest pricing, clear explanations, fair recommendations and overall trustworthiness perceptions
Evaluation of customer communication, repair explanations, progress updates and technical clarity
Customer assessment of appointment scheduling, turnaround times, location convenience and workflow efficiency
Assessment of repair costs, price transparency, warranty offerings and overall value for money perception
Analysis of waiting areas, cleanliness, customer amenities and overall service environment quality
See how your auto repair shop's customer feedback would be broken down into actionable insights.
Analyse feedback about diagnostic accuracy, repair quality, problem-solving skills and technical competence.
Assess comments about honest pricing, clear explanations, fair recommendations and trustworthiness.
Evaluate customer communication, repair explanations, progress updates and technical clarity.
Focus on appointment scheduling, turnaround times, location convenience and workflow efficiency.
Capture mentions of waiting areas, cleanliness, customer amenities and service environment.
Identify feedback about repair costs, price transparency, warranty offerings and value perception.
We analyse feedback about technical expertise, trust, communication, efficiency, pricing, and facility experience to help auto repair shops build stronger customer relationships.
Identify which repair services and technical skills build the strongest customer trust
Understand what communication styles and transparency levels customers value most
Discover efficiency and convenience factors that drive customer retention
Track pricing perception and value-for-money feedback across different services
Monitor technical quality and diagnostic accuracy feedback trends
Optimize facility experience and customer service workflow processes
“CX Insight revealed exactly where we were losing customer trust - mainly around communication during complex repairs. We improved our update process and pricing transparency, and saw our Google rating jump from 3.9 to 4.6 stars in just 6 months.”