Visual overview of your customer sentiment across all categories. Each card shows the category score, number of reviews analyzed, and trend direction compared to the previous period.
Analyse feedback about diagnostic accuracy, repair quality, problem-solving skills, and whether issues were fixed correctly.
Assess comments about honest pricing, clear explanations of needed work, and overall trustworthiness.
Capture mentions of keeping customers informed, explaining repair processes, and timeline updates.
Focus on appointment availability, completion times, shuttle services, loaner cars, and overall convenience.
Identify feedback about fair pricing, transparent estimates, no surprise charges, and perceived value.
Next update in 11 days
Example for Auto Repair Shops
Each category is scored from -100 to +100 based on customer sentiment. Green indicates strong performance (50+), while amber and red highlight areas needing attention. The sentiment breakdown shows the distribution of positive, neutral, and negative feedback for each category. "No data" appears when insufficient feedback is available for that sentiment type.
11 reviews analysed
11 reviews analysed
11 reviews analysed
11 reviews analysed
11 reviews analysed
Real customer feedback organised by category and sentiment to provide actionable insights into your business performance.
11 customer reviews
"Fixed my transmission issue perfectly on the first try."
"Excellent diagnostic skills - found the problem other shops missed."
"Quality workmanship and attention to detail in the repair."
"The brake repair was done professionally and works perfectly."
"Solved a complex engine problem that had me stumped."
"Repair quality is excellent, no issues since the work was done."
"Outstanding technical knowledge and problem-solving skills."
"Mechanics know their stuff and get the job done right."
"Impressive expertise with both older and newer vehicle models."
"The repair was adequate but took longer than expected."
"Had to bring the car back because the issue wasn't fully resolved."
11 customer reviews
"Very honest about what repairs were actually needed."
"Didn't try to sell me unnecessary repairs like other places."
"Transparent pricing with no hidden fees or surprises."
"They explained exactly what was wrong and why it needed fixing."
"Trustworthy shop that I recommend to family and friends."
"Honest assessment and fair recommendations for repairs."
"They could have fixed just the immediate problem but suggested a cheaper alternative."
"Always feel confident that I'm getting honest advice here."
"Quote was accurate and no surprise charges at pickup."
"Felt like they were trying to upsell me on unnecessary services."
"Some skepticism about whether all the suggested repairs were truly necessary."
11 customer reviews
"Kept me informed throughout the repair process with regular updates."
"Explained the technical issues in terms I could understand."
"Called with updates when they found additional issues."
"Great at explaining what they found and what needed to be done."
"Staff are knowledgeable and communicate clearly about repairs."
"Excellent communication from start to finish."
"They take time to walk you through what they did."
"Good follow-up communication after the repair was completed."
"Would have liked more frequent updates on the repair progress."
"Communication could be better - had to call them for updates."
"Sometimes hard to reach by phone during busy periods."
11 customer reviews
"Quick turnaround time and convenient appointment scheduling."
"Shuttle service to work was very helpful while car was being repaired."
"Great location and easy to drop off my car."
"Efficient service - got my car back when promised."
"Convenient hours and easy appointment booking system."
"Waiting area is comfortable with WiFi and coffee."
"Great same-day service for minor repairs."
"Usually pretty efficient but can get backed up during busy times."
"Repair took much longer than estimated, very inconvenient."
"No loaner car available when my repair took longer than expected."
"Workflow seems disorganized, lots of delays."
11 customer reviews
"Fair pricing for quality work, good value overall."
"Competitive rates compared to other shops in the area."
"Great warranty on their work gives good peace of mind."
"Reasonable pricing and they stand behind their work."
"Upfront pricing was helpful, no surprises at the end."
"Worth paying a bit more for the quality and reliability."
"Pricing is on the higher side but quality justifies it."
"More expensive than expected, wish I had shopped around."
"Labor costs seem high for the amount of work done."
"Bill was higher than the initial estimate without good explanation."
"Very expensive compared to other local options."