Visual overview of your customer sentiment across all categories. Each card shows the category score, number of reviews analyzed, and trend direction compared to the previous period.
Assess comments about trainer expertise, motivation, helpfulness of front desk staff, and overall professionalism.
Capture mentions of group fitness class quality, variety of offerings, instructor skills, and specialty programs.
Analyse feedback about equipment quality, variety, and availability, plus facility cleanliness and infrastructure.
Focus on gym culture, member friendliness, intimidation factors, music, energy levels, and welcoming environment.
Evaluate comments about equipment upkeep, sanitation practices, locker room condition, and overall facility hygiene.
Identify feedback about membership pricing, contract terms, cancellation policies, hidden fees, and perceived value.
Next update in 11 days
Example for Gyms & Fitness Centers
Each category is scored from -100 to +100 based on customer sentiment. Green indicates strong performance (50+), while amber and red highlight areas needing attention. The sentiment breakdown shows the distribution of positive, neutral, and negative feedback for each category. "No data" appears when insufficient feedback is available for that sentiment type.
11 reviews analysed
11 reviews analysed
11 reviews analysed
11 reviews analysed
11 reviews analysed
11 reviews analysed
Real customer feedback organised by category and sentiment to provide actionable insights into your business performance.
11 customer reviews
"Great variety of equipment and everything is well-maintained."
"Modern equipment and the facilities are always clean."
"Excellent weight room with plenty of free weights and machines."
"Locker rooms are spacious and well-maintained with good amenities."
"Pool area is fantastic and kept very clean."
"Top-notch facilities with state-of-the-art equipment."
"Great variety of equipment for all fitness levels."
"Sauna and steam room are excellent additions."
"Equipment is older but functional, could use some updates."
"Some of the cardio machines are frequently out of order."
"Parking can be challenging during peak hours."
11 customer reviews
"Personal trainers are knowledgeable and very motivating."
"Front desk staff are always friendly and helpful."
"My trainer helped me achieve goals I never thought possible."
"Staff are professional and always available to help."
"Personal training sessions are worth every penny."
"Excellent trainers who really care about your progress."
"Great expertise and personalized attention from trainers."
"Trainers are motivating and create effective workout plans."
"Outstanding personal training program with certified professionals."
"Front desk service could be more efficient during busy times."
"Some staff members seem disinterested and unhelpful."
11 customer reviews
"Great variety of group fitness classes for all levels."
"Yoga classes are excellent with experienced instructors."
"Spin classes are challenging and fun with great music."
"Instructors are energetic and make classes enjoyable."
"Love the variety - always something new to try."
"Amazing aqua fitness programs in the pool."
"Class booking system is easy to use."
"High-intensity classes are perfect for my fitness goals."
"Specialized programs for seniors are well-designed and safe."
"Class schedules could be more convenient for working people."
"Some classes get overcrowded and hard to follow along."
11 customer reviews
"Welcoming atmosphere that makes everyone feel comfortable."
"Great community feel, people are friendly and supportive."
"Love the positive energy and motivating environment."
"Good music and energy that keeps you motivated."
"Non-judgmental environment where everyone can work out comfortably."
"Great sense of community with regular social events."
"Inclusive environment that welcomes people of all fitness levels."
"Excellent community programs and member events."
"Music volume is sometimes too loud in certain areas."
"Can feel intimidating for beginners with so many serious athletes."
"Sometimes too crowded and noisy during peak hours."
11 customer reviews
"Good value for the facilities and services provided."
"Membership rates are competitive for the area."
"Great value considering all the amenities included."
"Flexible membership options to fit different budgets."
"Hours of operation are convenient for my schedule."
"Membership includes nice perks like guest passes."
"Worth the investment for serious fitness enthusiasts."
"Cancellation policy is too restrictive and difficult."
"Hidden fees that weren't disclosed upfront."
"Expensive compared to other gyms in the area."
"Contract terms could be more transparent and flexible."
11 customer reviews
"Facility is always clean and well-maintained."
"Excellent cleaning protocols and sanitization practices."
"Equipment is regularly cleaned and sanitized."
"Towel service is great and towels are always fresh."
"Spotless facilities with attention to hygiene details."
"Pool area is kept very clean with proper chemical balance."
"Great maintenance team that keeps everything in good condition."
"High standards of cleanliness that make me feel comfortable working out."
"Generally clean but could use more frequent deep cleaning."
"Locker rooms could be cleaner, especially during busy times."
"Some equipment needs better maintenance and repairs."