Visual overview of your customer sentiment across all categories. Each card shows the category score, number of reviews analyzed, and trend direction compared to the previous period.
Analyse feedback about cut/color quality, style execution, understanding client wishes, and satisfaction with final results.
Assess comments about stylists listening to requests, offering suggestions, understanding hair type/face shape.
Identify whether customers felt services were worth the cost, including product quality used and overall value perception.
Focus on appointment availability, punctuality, flexibility with timing, ease of rebooking.
Capture mentions of cleanliness, modern equipment, comfortable seating, relaxing atmosphere, and overall salon ambiance.
Next update in 11 days
Example for Hair Salons & Beauty Services
Each category is scored from -100 to +100 based on customer sentiment. Green indicates strong performance (50+), while amber and red highlight areas needing attention. The sentiment breakdown shows the distribution of positive, neutral, and negative feedback for each category. "No data" appears when insufficient feedback is available for that sentiment type.
2 reviews analysed
4 reviews analysed
6 reviews analysed
4 reviews analysed
6 reviews analysed
Real customer feedback organised by category and sentiment to provide actionable insights into your business performance.
2 customer reviews
"Aqua fitness was on when we arrived as it was a noisy start to our relaxing day."
"there was a large group so pool area was very loud at times"
4 customer reviews
"I ended up buying some of the products she used on me!"
"Food was also nice, and they're quite large portions."
"the food which was very good, reasonably priced"
"A mention has to go towards the chef, catering for all my dietary restrictions, Gluten free and dairy. Not only did he present such yummy delicious food the menus for breakfast also had a great selection."
6 customer reviews
"The staff attentive and friendly"
"Staff were all friendly."
"everyone very friendly & helpful"
"Callum the chef went over & above on the food, catering to various food intolerances"
"During my treatment the therapist I had kept vaping!"
"I've spoken with the spa regarding this before writing this review and their attitude was basically 'thanks for bringing this to our attention BUT we really don't care'."
4 customer reviews
"The treatments are pretty good."
"Very nice massage"
"fab treatment"
"Only 1 was provided with pamphlet of which products were used on her."
6 customer reviews
"Spa facilities were good, we made use of the sauna and steam room. There's plenty of water provided throughout the spa, which is good."
"Lovely facilities"
"Gym, pool, and spa facilities were fantastic."
"Pool and spa facilities were fabulous, lots to choose from, not crowded and very clean."
"The lockers didn't work at all - frustrating and the staff had to keep coming up to help lots of people there, so didn't feel secure."
"It's so dated and dirty…it's really a matter of deep cleaning and updating to make it a 5 star place."